Terms & Conditions
CONTRACT FOR SALE
The advertising of products on our site constitutes an ‘invite to purchase’ and not a ‘contract of sale’ between you and Domlei. Prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of order’ email sent to you once your payment authorization has been confirmed and stock levels have been checked.
Only the terms and conditions contained within this document shall apply to any ‘contract of sale’ between you and Domlei. These terms and conditions cannot be varied except by changes made by Domlei on the site, which we may make from time to time. In particular, nothing said by any representative of Domlei will be accepted as a variation to these terms and conditions, nor will it constitute a legal representation on our behalf.
RECEIPT OF ORDER
Domlei must receive payment in full for an order before it can be accepted. Once your payment has been confirmed and the stock is checked, Domlei will send you an email receipt confirming your order. Please keep the receipt for your records. Domlei reserve the right to refuse to supply to any person for whatever reason.
CANCELLATIONS & EXCHANGES
If you realised you made a mistake and want to cancel your order, please contact us as soon as possible. Since we start working on your order quickly after confirmation, it may not be possible to stop your order. If such event was to occur, please follow the instructions for Returning a Product in such instances. Exchanges work in the same way. It will be faster to re-order a product rather than send it back for an exchange, so please follow the above instructions while you order the product you would like instead. We realize this means two payment transactions for you but we feel it is faster for you to get the product you would like.
DEFECTIVE & DAMAGED ITEMS
If you should receive an item that is defective, damaged or not what you ordered, please contact us within 7 days. Our Customer Services Team will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
Goods offered at a sale price on the Domlei website may have been on sale in another Domlei store at a higher price for a period of no less than 28 days. Only sales prices on this website will apply for the purposes of sale events.
COMPLETE SATISFACTION PROMISE
Domlei is committed to your total satisfaction with our products and services. In the unlikely event that you are dissatisfied with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to exchange or refund, providing the goods are returned unused, unwashed and in their original packaging.
PAYMENT & TAXES
You are able to purchase from the Domlei website using GBP pounds sterling (£), USD ($), EUR (€), AUD ($), CAD ($), HKD ($), JPY (¥) and SGD ($). We accept online payment in a secure environment. Currently, we accept Visa, MasterCard, Delta, Switch, AMEX, PayPal, Apple Pay & Google Pay. Please note, payments made via PayPal will automatically be converted and charged in USD ($). To avoid any additional charges, we recommend that you select your chosen currency if paying with PayPal.
If transacting in a different currency than the one selected on the site, your credit card providers or banks will determine the exchange rate. If payment is made in a currency not issued as the standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.
Additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied on goods received into your country of residence will be your responsibility as we have no control over these charges and cannot predict them. The recipient of the goods, not the person placing the order, will receive a separate request for payment of these charges. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
Domlei endeavour to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with the use of this site however caused, incorrect prices or information.
If you are not satisfied with the site, then please contact our customer service team with your comments. However, your only legal recourse is to stop using the site.
COOLING OFF PERIOD
Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it, complete, in original condition for a full refund, including delivery charges, of the amount paid to the original card of purchase. Please note, return postage for international orders will be at the customer’s expense.
Domlei cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between Domlei and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Domlei would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Domlei to sell products. Domlei will not be responsible for any misplaced deliveries due to errors in inputting personal information.
Your use of this site and any contract between you and Domlei for the sale of products shall be governed by and shall be construed in accordance with the laws of the Kingdom of Cambodia and shall be subject to the exclusive jurisdiction of the Courts of the Kingdom of Cambodia.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
COPYRIGHT & OTHER RIGHTS
All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trademark, trade dress and/or other intellectual property rights owned, controlled or licensed to Domlei.
The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Domlei. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Domlei or using the site as a shopping resource.
No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.
FREE DELIVERY OFFER
Customers who spend $75 or over will be granted free delivery. This promotion applies only to delivery charges for purchases made on the Domlei website and may not be used in conjunction with any other offer.
Please visit our Shipping Details page for more information.
USE OF DISCOUNT CODES
- Discount codes are valid for orders placed online on the Domlei website only.
- Discount codes entitle you, at the time of ordering, to a saving on a new order placed with Domlei.
- Domlei reserve the right to decline to accept orders where, in its opinion, a discount code is invalid for the order being placed.
- Discount codes are only valid on specific products while stocks last and may be withdrawn at any time.
- Discount codes are valid for one use only.
- Only one discount code can be used per order.
- Discount codes are not valid in conjunction with any other promotion. Offer is not valid on vouchers, sale items or other discounted or multi-buy items.
RETURNS & REFUNDS
Please visit our Returns Policy page for all instructions, terms and conditions regarding faulty, incorrect or unwanted products.
Domlei reserve the right to change these Terms and Conditions at any time.